Why i cant buy in app it say just conatc itunes suport

i have balnce on my apple id but i cant buy :(

Posted on Jul 8, 2020 1:21 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 8, 2020 1:24 PM

See 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Use the Apple recommended support link above first. Sometime this site is down. Use the support options I give below if necessary.

 

You can also Get a call from Apple support to help solve your problem https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

And you can use Apple Support Twitter https://twitter.com/AppleSupport

 

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

5 replies
Question marked as Top-ranking reply

Jul 8, 2020 1:24 PM in response to koca130

See 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Use the Apple recommended support link above first. Sometime this site is down. Use the support options I give below if necessary.

 

You can also Get a call from Apple support to help solve your problem https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

And you can use Apple Support Twitter https://twitter.com/AppleSupport

 

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

Jul 8, 2020 3:32 PM in response to koca130

koca130 Said:

"Why i cant buy in app it say just conatc itunes suport: i have balnce on my apple id but i cant buy :("

-------


Contact Apple Support:


Method of Payment Issue:

This message pops up for Security & Privacy purposes of your Apple Account, in particular when your Method(s) of Payment is not going though. As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.


Contacting Apple Support:

Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why i cant buy in app it say just conatc itunes suport

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.