You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes/Apple Store Diabled?

I keep getting the message that my iTunes account has been disabled while I’m trying to purchase iCloud storage to Backup my account. I have tried to update the info on my account but it would not allow me too

iPhone 6s, iOS 13

Posted on Jul 9, 2020 8:51 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 9, 2020 8:53 AM

Use the support options here: 'Your account has been disabled in the App Store andiTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Use the Apple recommended support link above first. Sometime this site is down. Use the support options I give below if necessary.

 

You can also Get a call from Apple support to help solve your problem https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

And you can use Apple Support Twitter https://twitter.com/AppleSupport

 

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

1 reply
Question marked as Top-ranking reply

Jul 9, 2020 8:53 AM in response to pwwilliams

Use the support options here: 'Your account has been disabled in the App Store andiTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Use the Apple recommended support link above first. Sometime this site is down. Use the support options I give below if necessary.

 

You can also Get a call from Apple support to help solve your problem https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

And you can use Apple Support Twitter https://twitter.com/AppleSupport

 

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

iTunes/Apple Store Diabled?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.