Apple TV 4K sounds gone strange

Question

Apple TV 4K sounds gone strange

The sound on my Apple TV has changed. All the voices are muffled now and the background music/sound seems more dominant.

it has been fine for years then I recently moved the Apple TV to a different TV. Now when I’ve moved it back the sound is all off.

I’ve checked settings and I can’t see what would be wrong. Sound is set to Stereo which is what I have. I’ve tried unplugging replugging and doing a hard reset of it.

The sound goes through normal tv speakers nothing fancy.

Any suggestions as to why this is happening and how to fix it?

Posted on Jul 9, 2020 11:05 AM

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Answer 1

Urquhart1244

Level 10

146,232 points

Jul 9, 2020 12:49 PM in response to Matt de la Rue

Does it happen for Apple TV only? Not other devices or cable TV?

Does it happen for all content or some content on Apple TV? Does the app in use matter?

Sound is set to Stereo which is what I have.

Settings﹥Video and Audio﹥Audio Format would be the first thing to check based on your issue description. But if that is confirmed to be Stereo, then it is something else. Very weird.

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Answer 2

Urquhart1244

Level 10

146,232 points

Jul 9, 2020 3:11 PM in response to Matt de la Rue

I don’t have any other devices plugged into the tv.

Then you have no way of knowing if it is the TV itself or its speakers themselves that could be failing. If that is a possibility, then the Apple TV box can’t do anything about that.

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Answer 3

Jul 10, 2020 12:34 AM in response to Urquhart1244

So I’ve tried other things. The TV has Netflix built in and that sounds absolutely fine. I’ve also tried Netflix on a PS4 and that also has a problem. They are both plugged in via HDMI using same cable and same port.

the problem only came about when I moved the Apple TV to another TV and then brought it back.

It sounds as though the background music/effects has been turned up and any spoken parts are turned down.

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Answer 4

Jul 9, 2020 1:55 PM in response to Urquhart1244

I don’t have any other devices plugged into the tv. A week ago it was fine.

It has happened on more than one app but I haven’t tried any others. Happened on both Netflix and Amazon

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Apple TV 4K sounds gone strange

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