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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Apple has confirmed all internal features of my iPad Air 2 are fine. They have concluded it is a hardware issue with the ambient light feature. Where is it located? Can it be cleaned? Is there self help repair instructions? Closest apple store is 2 hrs away. Best Buy can do it but their system is silly because they send it to apple for apple to send them parts. 🙄 The screen images and photos look almost like blurry X-rays.
iPad Air 2, iPadOS 13
Hello,
Apple’s phone support should have offered to allow you to mail in your iPad for a replacement.
Hello,
Apple’s phone support should have offered to allow you to mail in your iPad for a replacement.
Device is out of warranty.
Ambient Light Hardware
