My 11pro is stuck on the apple icon screen; won't complete boot up.

Trouble shooting info from my PC using iTunes:

Microsoft Windows 10 x64 Professional Edition (Build 19041)

System manufacturer System Product Name

iTunes 12.10.7.3

FairPlay 2.14.42

iPod Updater Library 12.0

Apple Mobile Device 13.5.1.2

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iCloud for Windows 10.9.2.50

iTunes Serial Number 00000152D1230C2C

Current user is not an administrator.

The current local date and time is 2020-07-09 16:31:45.

iTunes is not running in safe mode.

WebKit accelerated compositing is disabled.

HDCP is supported.

Core Media is supported.

Display scaling 100.00

**** Runtime Libraries ****

c:\windows\system32\ucrtbase.dll: 10.0.19041.1

c:\windows\system32\msvcp140.dll: 14.24.28127.4

c:\windows\system32\vcruntime140.dll: 14.24.28127.4

c:\windows\system32\vcruntime140_1.dll: 14.24.28127.4

c:\windows\system32\msvcp110_win.dll: 10.0.19041.1

**** External Plug-ins Information ****

Genius ID: 280b7bd5e7e9a1e1081a6cff48cd1d2d

Bonjour service 3.1.0.1 (333.18) is currently running.

**** Device Connectivity Tests ****

iPodService 12.10.7.3 (x64) is currently running.

Apple Mobile Device Service 474.120.1.13 is currently running.

iTunesHelper 12.10.7.3 is currently running.

No Universal Serial Bus Controller found.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPhone 11 Pro Max running firmware version 13.3.1

Serial Number: FK1ZP635N70D

iPad Pro (9.7-inch) (Wi-Fi + Cellular) running firmware version 10.3.1

Serial Number: DMPRC13MGXQ5

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.