Erasing iphone with a broken touch screen
I need to erase and reset my old iphone but the touch screen is broken, is there any other way to do this?
iPhone XS, iOS 13
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emilybettio98 Said:
"Erasing iphone with a broken touch screen: I need to erase and reset my old iphone but the touch screen is broken, is there any other way to do this?"
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I. Go Here: Restore your iPhone, iPad, or iPod to Factory Settings - Apple Support
Plug your old iPhone into your Mac. See if this does anything for you.
II. Contact Apple Support:
If that is of no option, contact Apple. See what your option are. Note that this is a user-to-user forum - you are not speaking with Apple here. To contact them, refer to the following:
Phone Support Info:
- Contact Us - Choose Locations
- (800)MY-APPLE
- Proceed from there as Necessary
Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
III. Send-In Service:
Normally, you'd take this to an Apple Store, but with many closed at the moment, send-in service might be an option for you, despite it being an iPhone 7.
How it would work:
- They’d: ship you a box
- You’d: ship it back
- They’d: look at it
- You’d: get a new one, if approved.