iPhone is attempting to reactivate an old account on the device on its own.

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Level 1

4 points

iPhone is attempting to reactivate an old account on the device on its own.

My teen son “inherited” an iPhone when his brother left for college and got his own plan with new phone. Brother’s data was put on new phone & we created Apple ID & profile for new owner. Has worked fine for month & a half. Yesterday, one game app refused to recognize him, instead pulling up his brother’s data, yet check of security still showed “owner’s” data on Apple ID & trusted number. This morning, I checked it (as I sent the app folks a message) hoping it straightened up. Now the “owner son” has been “locked out for security reasons”. Upon following Apple’s instructions I reopened it, and verified owner’s Apple ID data... correct, plus changed password. Went to do an update for him after it said password was verified. It again said the “locked out” thing, but when asking for “trusted number” it is showing HIS BROTHER’s #, not his that I Just Verified... and now it is trying to restart using his brother’s Apple ID account as well. Why is The Phone attempting this on its own and how do you correct it? I am at a loss. Device in question is an IPhone 7-plus.

iPhone 7 Plus

Posted on Jul 10, 2020 3:17 AM

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Answer 1

Jul 10, 2020 3:34 AM in response to SSeverance

See If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.

If you use two-factor authentication, you need a trusted device or trusted phone number to reset your Apple ID password and unlock your account. If you have a recovery key, you can also use it to help you regain access to your account. …

If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.” Eventually you will be able to enter account recovery.

So, see Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921. Read the whole document carefully.

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Answer 2

Eric Root

Level 10

684,735 points

Jul 10, 2020 8:27 AM in response to SSeverance

You might consider doing the below to clear the phone of the original owners ID and make it the teen son's phone.

Selling/Giving Away Device.

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iPhone is attempting to reactivate an old account on the device on its own.

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