Locked out of my Ipad ...

I've forgptten my passcode and am locked out of my Ipad. Anyone know how I can get in without deleting everything pls?

Posted on Jul 10, 2020 6:22 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 10, 2020 6:40 AM

If your iPad is disabled, all locally stored data is already lost. All data is encrypted “at rest” - and the encryption key is stored within the iPad security chip (the Secure Enclave); your device Passcode is the key to the lock - that releases the encryption key.


Once your iPad is disabled, nothing and nobody can access the encryption key that protects the data on your device.


If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process - at the end of which you can restore your data from your iCloud or iTunes backup:

https://support.apple.com/en-gb/HT211078


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

2 replies
Question marked as Top-ranking reply

Jul 10, 2020 6:40 AM in response to ammie160

If your iPad is disabled, all locally stored data is already lost. All data is encrypted “at rest” - and the encryption key is stored within the iPad security chip (the Secure Enclave); your device Passcode is the key to the lock - that releases the encryption key.


Once your iPad is disabled, nothing and nobody can access the encryption key that protects the data on your device.


If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process - at the end of which you can restore your data from your iCloud or iTunes backup:

https://support.apple.com/en-gb/HT211078


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Locked out of my Ipad ...

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