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Mail App

I cannot send mail from my computer. Comcast has given me outdated info on changing from POP to IMAP which I think I must do but I am unable to do so following all of the rules and prompts. I have contacted Apple and so far the problem has not been resolved.


MacBook Pro 13″, 10.13

Posted on Jul 10, 2020 12:36 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 15, 2020 6:14 AM

Good evenin worltravlr,


Welcome to the Apple Support Communities!


It sounds like you are having issues with your Comcast email account. If you are changing from a POP to an iMAP account with Comcast, this needs to be done on their end since they are the Email Service Provider. From your Mac, using Safari to go to their webmail page, you should be able to send and receive mail from their website. Once this is working properly and you have the correct email settings from Comcast, then you can add the account to use with Mail on your Mac.


If you can’t send email on your Mac


Mail Settings Lookup


Mail settings you might need from your email provider


How to Set Up Your Comcast Email Address with an Email Program - www.xfinity.com


Add or remove email accounts in Mail on Mac - Mac User Guide


Take care.

1 reply
Question marked as Top-ranking reply

Jul 15, 2020 6:14 AM in response to worltravlr

Good evenin worltravlr,


Welcome to the Apple Support Communities!


It sounds like you are having issues with your Comcast email account. If you are changing from a POP to an iMAP account with Comcast, this needs to be done on their end since they are the Email Service Provider. From your Mac, using Safari to go to their webmail page, you should be able to send and receive mail from their website. Once this is working properly and you have the correct email settings from Comcast, then you can add the account to use with Mail on your Mac.


If you can’t send email on your Mac


Mail Settings Lookup


Mail settings you might need from your email provider


How to Set Up Your Comcast Email Address with an Email Program - www.xfinity.com


Add or remove email accounts in Mail on Mac - Mac User Guide


Take care.

Mail App

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