Facetime live photos are not being saved
my facetime live photos don’t get saved anywhere on the phone even when my facetime live photos is on in settings
i have iphone XS with ios 13.5.1
iPhone XS, iOS 13
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User profile for user:
Joseph_S.
User level:
Community Specialist
Hi there Nadoud34,
Thank you for choosing Apple Support Communities!
It sounds as though when capturing a FaceTime Live Photo, the photo does not appear in the Photos app. You're in the right place, and we'd be glad to assist in seeking a solution.
To verify, let's review the settings for FaceTime Live Photos. Below is a resource that can help:
Use FaceTime with your iPhone, iPad, or iPod touch
To save FaceTime Live Photos, all participants need iOS 12.1.4 or later as well as the FaceTime Live Photos setting turned on by tapping Settings>FaceTime>FaceTime Live Photos.
If all devices on the FaceTime call meet the requirements above and have the FaceTime Live Photos turned on and you're still not able to save a photo, let's try restarting your iPhone.
We hope this helps,
Cheers!