iPhone XR Randomly Changing Settings

I have recently seen a couple of random glitches:

-Time stamp on Messages changed to 12 hour

-News app moves from folder to screen

-Contact sort order changed

All of these were random. Has anyone else experienced this? Any suggested remedies so it doesn’t occur in the future? Thanks!

iPhone XR

Posted on Jul 12, 2020 5:23 AM

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Question marked as Top-ranking reply

Posted on Jul 15, 2020 3:44 PM

Hello CVILLE7111,


Thank you for using Apple Support Communities! We understand from the information you provided that you're experiencing several strange random changes in your settings; I'd like to help.


If you have a configuration profile or if you are enrolled in Mobile Device Management, that could account for this. You can check by tapping Settings > General > Profiles & Device Management: Install or remove configuration profiles on iPhone

If a profile is not the issue, make you have the latest supported version of iOS installed. As of this writing the current supported version of iOS is 13.5.1.


Update your iPhone, iPad, or iPod touch


Hope this helps.


Best Regards.

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Question marked as Top-ranking reply

Jul 15, 2020 3:44 PM in response to CVILLE7111

Hello CVILLE7111,


Thank you for using Apple Support Communities! We understand from the information you provided that you're experiencing several strange random changes in your settings; I'd like to help.


If you have a configuration profile or if you are enrolled in Mobile Device Management, that could account for this. You can check by tapping Settings > General > Profiles & Device Management: Install or remove configuration profiles on iPhone

If a profile is not the issue, make you have the latest supported version of iOS installed. As of this writing the current supported version of iOS is 13.5.1.


Update your iPhone, iPad, or iPod touch


Hope this helps.


Best Regards.

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iPhone XR Randomly Changing Settings

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