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deepam241 Author

Level 1

4 points

Passcode

Hi, unable to update iPad, not accept old passcode

iPad Pro, iPadOS 13

Posted on Jul 12, 2020 7:44 AM

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Level 10

103,317 points

Posted on Jul 12, 2020 10:11 AM

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Level 10

103,317 points

Jul 12, 2020 10:11 AM in response to deepam241

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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