iOS update 13.5.1 Failure

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Level 1

8 points

iOS update 13.5.1 Failure

Can not download and install update on iPhone 7plus. Even when I try manually several times by pressing download and install link.

error message after the initial download is attached.

Posted on Jul 12, 2020 8:00 AM

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Answer 1

Top-ranking reply

bhushan257 Author

Level 1

8 points

Jul 14, 2020 9:37 PM in response to Axel Foley

Thanks mate,

I tried iTunes update device feature after deleting My company VPN profile which might be conflicting with the update. And it worked.

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Answer 2

Axel Foley

Level 10

150,966 points

Jul 13, 2020 7:30 AM in response to bhushan257

Looks like you have Low Power Mode enabled. Disable Low Power Mode. Make sure iPhone is charged to more than 50%. Make sure that you are connected to a WiFi Network. Also, Disable any VPN connections.

Then try again.

Axel F.

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Answer 3

bhushan257 Author

Level 1

8 points

Jul 16, 2020 2:13 AM in response to Axel Foley

Hi Axel

Astonishingly, I followed all the steps you specified, I even deleted the software update file from the storage to start a fresh update, I also did a full factory reset, the next thing I was going to try was find an mod image of iOS. However when I tried to update it via iTunes couple of times it responded and finally got updated.

It was crucial for me to have this update as My organisation which is a bank has mandatory criterion for installing Company software on iPhone.

thanks a lot for help.

Reg

Bhushan

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Answer 4

Axel Foley

Level 10

150,966 points

Jul 15, 2020 9:40 AM in response to bhushan257

Hi Bhushan,

For future updating reference-

Requirements to start and install an Update on an iPhone-

The phone must be charged to over 50%
Low Power Mode must be OFF
You cannot be connected through VPN
You must have a Wi-Fi connection (not cellular)
You should plug in the phone or put it to charge to assure it stays on and connected to Wi-Fi.

Axel F.

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Answer 5

Axel Foley

Level 10

150,966 points

Jul 12, 2020 8:02 AM in response to bhushan257

Can you please share the entire screen shot showing the WiFi connection and battery symbol at the top? Thanks.

Axel F.

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Answer 6

bhushan257 Author

Level 1

8 points

Jul 12, 2020 11:11 PM in response to bhushan257

I also deleted the software update file from the storage and started a fresh download. I have about 20GB dress space as well and I believe this update requires 8GB

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