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iCloud security

Have received 10+ calls about my iCloud account being compromised

I have changed my password what else should I do ?

iPhone X, iOS 13

Posted on Jul 12, 2020 10:45 AM

Reply
Question marked as Apple recommended

You’re getting scammed. Or somebody is trying to scam you. Apple doesn’t make those calls.

Apple will block your account, and require you to re-authenticate using your security info.

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Changing your Apple ID password using the Apple website, or using your device is fine.

Using it with a scammer’s website or a scammer’s online service, not so much.

You’ll want to enable two-factor authentication, if that’s not already enabled.

Two-factor authentication makes it more difficult to wrest control of your Apple ID.


Posted on Jul 12, 2020 10:57 AM

1 reply
Question marked as Helpful

Jul 12, 2020 10:55 AM in response to Rutledge90

Apple doesn't make unsolicited phone calls. If there was a problem you would be notified when attempting to log in, including when logging into this forum. Also see: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Changing your password won't hurt anything but it also won't stop scam calls.


What I have found to be 100% effective for me is Settings > Phone > Silence Unknown Callers. See: Detect and block spam phone calls - Apple Support

2 replies
Question marked as Apple recommended

Jul 12, 2020 10:57 AM in response to Rutledge90

You’re getting scammed. Or somebody is trying to scam you. Apple doesn’t make those calls.

Apple will block your account, and require you to re-authenticate using your security info.

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Changing your Apple ID password using the Apple website, or using your device is fine.

Using it with a scammer’s website or a scammer’s online service, not so much.

You’ll want to enable two-factor authentication, if that’s not already enabled.

Two-factor authentication makes it more difficult to wrest control of your Apple ID.


Question marked as Helpful

Jul 12, 2020 10:55 AM in response to Rutledge90

Apple doesn't make unsolicited phone calls. If there was a problem you would be notified when attempting to log in, including when logging into this forum. Also see: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Changing your password won't hurt anything but it also won't stop scam calls.


What I have found to be 100% effective for me is Settings > Phone > Silence Unknown Callers. See: Detect and block spam phone calls - Apple Support

iCloud security

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