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Cost in apps

I have deleted the app and was told if I wanted to continue the with the subscription and I press No. But I see now that the app has been charging me for the last 8 weeks to an amount of 1000sek. I want my money back but I don’t know how.

iPhone XR, iOS 13

Posted on Jul 12, 2020 11:35 AM

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Question marked as Best reply

Posted on Jul 12, 2020 11:42 AM

Is Apple charging you? If yes, note that Apple usually considers all sales to be final. But, if you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You may be able to get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362  Be patient; sometimes you can't get immediate telephone support.

 

You also can use Apple Support Twitter  https://twitter.com/AppleSupport. There may be a wait.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes. After choosing your country, see the heading Tell us how we can help.

2 replies
Question marked as Best reply

Jul 12, 2020 11:42 AM in response to rebecka144

Is Apple charging you? If yes, note that Apple usually considers all sales to be final. But, if you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You may be able to get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362  Be patient; sometimes you can't get immediate telephone support.

 

You also can use Apple Support Twitter  https://twitter.com/AppleSupport. There may be a wait.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes. After choosing your country, see the heading Tell us how we can help.

Cost in apps

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