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Phone calls do not ring and go right to VM

For several months, my iPhone 11 Pro Max running the latest version of IOS 13, does not always ring/vibrate. Calls are sent directly to voicemail.

I have the Do Not Disturb turned off, settings on for Vibrate on Ring and on Silent.

Ringers and Alerts is set to Change with Buttons. - tested and works

Do Not Disturb turned off,

Calls from Everyone selected.

The setting “Silence” has only two choices: Aways and When iPhone is Locked. I selected the latter, but I am required by my employer to have a pass code (I own the phone).

What could the issue, very annoying when you are expecting an important call. I’ve searched for a solution and tried them all, but nothing works!


iPhone 11 Pro Max, 14

Posted on Jul 12, 2020 12:20 PM

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Question marked as Apple recommended

In addition to these suggestions, if your employer had a profile installed on your iPhone to manage it, double check with your IT Administrator to be certain some company restrictions are not the cause of your issue.


If you can't make or receive calls on your iPhone - Apple Support

Posted on Jul 12, 2020 2:41 PM

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Phone calls do not ring and go right to VM

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