showing no backup history

My old iphone went swimming and completely dead. After I enter my apple information into new phone it's reading that no back-up exists. I don't believe that's correct, as I had it set up for back-up. How do I recover my information?

iPhone 11, iOS 13

Posted on Jul 12, 2020 5:25 PM

Similar questions

Backup incomplete My last backup on my iphone x incomplete i wanna get back my data on my old phone
1243 4
Backup mystery I have used iPhones for many years, dating back to the first one. I currently have an iPhone 11Pro. It has always been set to store a backup in iCloud, and I check that every few months to make sure that the settings are correct and that nothing has changed. Yesterday I had an issue and Apple tech asked me to do a factory restore. I checked the iCloud backup settings and everything was in the green, so I went ahead. Now, when I went to restore the phone in iTunes, it says there has NEVER been a backup of this phone. WTF???? Is there some mysterious step I need to take to find my backup? I upgraded to the iPhone 11Pro from an iPhone 7+ in November and it allowed me to backup from the iPhone 7 using an iCloud backup. Now it seems to show that I have no backups available whatsoever. I'm really annoyed by this and hope there's a solution that won't require me to restore everything manually.
427 1
Back ups on iPhone xr Can I retrieve a backup after 2 months, I have lost all addresses in contacts and many phone numbers
195 3

1 reply

Eric Root

Level 10

685,323 points

Jul 12, 2020 5:37 PM in response to pidgec

See if anything here helps.

Backups - Locate backups of your iPhone, iPad, and iPod touch.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

showing no backup history

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up