How to I unlock my ipad
My ipad is locked. It says go onto itunes but there is nothing on itunes indicating where to unlock?
iPad Air 2, iOS 9
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3 replies
Hi there,
Could you please share exactly what your iPad says? It could be either in recovery mode or someone failed to input the password correctly too many times, and as a result, the device is now locked.
You should connect it to iTunes, and see if you can unlock your device with your Apple ID. Ensure that it's connected properly. You may want to check that there's a little iPad icon in the top if you're still using iTunes.
You may also get a popup asking about your locked device, but if not, and all else fails, the only option you have is to erase it to set a new password.
You can attempt to do a backup to your computer via iTunes, but if not, your data may be lost unless you've previously backed up to iCloud.
Hope this helps.
You need to restore, read here -> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
How to I unlock my ipad