Unable to download apps because my account is disabled.

Hey Apple community. I am trying to download apps but I get an alert saying that "Your account has been disabled in the App Store and iTunes. How can I get that resolved?

iPhone XS Max, iOS 13

Posted on Jul 13, 2020 4:55 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 13, 2020 5:25 PM

Usually, the issue is related to your payment method and only Apple will be able to resolve it.


If it says your App Store / iTunes is disabled, you’ll have to contact Apple Store Support directly during their normal business hours; read this article: 

https://support.apple.com/en-us/HT208856


If the issue is regarding security, see this Apple article:

 https://support.apple.com/en-us/HT204106

2 replies
Question marked as Top-ranking reply

Jul 13, 2020 5:25 PM in response to Heidih15

Usually, the issue is related to your payment method and only Apple will be able to resolve it.


If it says your App Store / iTunes is disabled, you’ll have to contact Apple Store Support directly during their normal business hours; read this article: 

https://support.apple.com/en-us/HT208856


If the issue is regarding security, see this Apple article:

 https://support.apple.com/en-us/HT204106

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to download apps because my account is disabled.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.