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tuyethuynh53 Author

Level 1

4 points

frozen apple logo screen

i keep forcing to restart my iphone xs max but it still goes to the frozen apple logo screen

iPhone XS Max, iOS 13

Posted on Jul 13, 2020 5:04 PM

Top-ranking reply

Rysz

Level 8

44,421 points

Posted on Jul 13, 2020 5:16 PM

If your screen is black or frozen follow these troubleshooting steps. Otherwise, make a fresh backup, if you still can - it may be a hardware issue requiring physical repairs.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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frozen apple logo screen

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