My daughter can’t remember her passcode to her iPhone XR and the only laptop we have is a Dell Chromebook. Windows 10 won’t download due to the Chromebook. The Apple stores are closed in our area. What do you suggest we do?
iPhone XR
Hi Quarantinashakennotstirred,
Welcome to the Apple Support Community. I truly am sorry for the store closures that are happening near your area. If the device is connected to an iCloud Account, you can remotely reset the device. If you are erasing the device through iCloud, make sure to remove it from your account to avoid an Activation Lock. I have added two links to this post. One is how to restore your iPhone if you forgot your iPhone. The next one is the link too iCloud.
If you forgot the passcode on your iPhone, or your iPhone is disabled
https://support.apple.com/en-us/HT204306
iCloud
Good Luck!
-Apple_Tekh
Hi Quarantinashakennotstirred,
Welcome to the Apple Support Community. I truly am sorry for the store closures that are happening near your area. If the device is connected to an iCloud Account, you can remotely reset the device. If you are erasing the device through iCloud, make sure to remove it from your account to avoid an Activation Lock. I have added two links to this post. One is how to restore your iPhone if you forgot your iPhone. The next one is the link too iCloud.
If you forgot the passcode on your iPhone, or your iPhone is disabled
https://support.apple.com/en-us/HT204306
iCloud
Good Luck!
-Apple_Tekh
Can’t remember Passcode to IPhone XR
