Cox BUSINESS Email Setup for iPad

Question

Cox BUSINESS Email Setup for iPad

I have a *Cox Business* internet account (business accounts are *different from* residential accounts - different servers, etc) with a static ip address and I cannot send email from my iPad via wi-fi Airport network. (Wi-Fi only iPad, not 3G.)

There was a time when I had it working, but a simple one sentence email would take over 10 minutes to send. It was odd. Now it's not sending at all.

My incoming email is through my business email account (via GoDaddy) and it works well. No issues.

Currently, the outgoing settings on my iMac work great for my iMac, but don't seem to translate to the iPad. These iMac setting are:

*iMac Outgoing Email Settings:*

Outgoing Mail Server (SMTP): smarthost.coxmail.com
Custom port: 25
Authentication: none

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*iPad Outgoing settings* that previously worked (sort of):

Host name: smarthost.coxmail.com
User: blank
Pass: blank
Use SSL: Off
Authentication: MD5 Challenge-Response (it will NOT set to password - will not "stick" or save on exit)
Server Port: 587

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+Any help would be appreciated.+

iMac, Intel Core i7, 8GB RAM, Mac OS X (10.6.4)

Posted on Jul 21, 2010 7:46 PM

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Answer 1

CoxTech1

Level 1

0 points

Jul 23, 2010 6:06 AM in response to Curtis McMichael

The settings you used for the iMac will work as long as you're sending email while using your Cox Internet connection. When not using your Cox Internet connection to send emails you will need to configure the username and password for your Cox mail account to authenticate with the Cox SMTP server.

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Answer 2

Jul 23, 2010 5:03 PM in response to CoxTech1

Ok

Message was edited by: Curtis McMichael

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Answer 3

Jul 23, 2010 5:21 PM in response to Curtis McMichael

I had actually written a message previously that I just deleted explaining that what you had written doesn't work. I've tried it several times and it made no difference.

Then, I did something that I have not attempted or noticed:

I reset the outgoing cox settings to match my iMac settings listed above (that previously would not work), BUT in the order of listed outgoing servers my mobileme outgoing server (which actually works for outgoing MobileMe emails; don't know why) was listed first in the Primary slot.

It was "On" and I turned it "off" leaving only my cox outgoing settings turned on and it is in the secondary/backup slot. I then sent a test email and it worked just fine.

So the answer is that the settings for ipad outgoing cox business email are the same as your mac/computer, but do not have your MobileMe outgoing server turned on and, for some reason, do not have the cox server set in the primary slot. For example, if I put the cox server in the primary slot then it doesn't work anymore. Weird.

If you do not have MobileMe then I'm not sure what to say, but I have tried these settings with cox being the only outgoing server in the primary slot and it did not work... For me.

Message was edited by: Curtis McMichael

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Answer 4

celliott147

Level 6

11,883 points

Jul 23, 2010 10:17 PM in response to Curtis McMichael

Does your business email provider not allow you to set up as an exchange server? If not, talk to your IT department about setting it up to do so. If they can't due to cox, you could have them look into google apps. You can create @yourbusiness.whatever email addresses there. They look professional, function with the mail apps for iPhone/iPad/iPod Touch as well as Mail and Outlook, plus you also get the gmail web interface that you can brand with your company logo, making it look like company webmail.

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Answer 5

Jul 27, 2010 3:35 PM in response to celliott147

Chk

Message was edited by: Curtis McMichael

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Answer 6

Jul 27, 2010 3:33 PM in response to celliott147

I appreciate the thought, but I am a one-man freelance Art Director working out of my own studio... So I am the I.t. Department. 🙂

I also already have email hosting and web hosting through GoDaddy. Plus I'm not a Google fan at all. This is just a specific issue ive had 🙂 Thanks!

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