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My iCloud storage is showing that a portion of it has been used even though there's nothing stored. It shows backup has used up to 1.23GB but I can't find anything in backup when I check the iCloud Drive on iCloud.com or check backup on my MAC or iPhone. How do I clear the used space, please?
I already signed out of iCloud on both devices but that didn't work. I've turned off backup too but nothing changed
iPhone X, iOS 13
Yarmirama Said:
“It's still the same thing”
———-
Contact Apple Support. They’ll know why this occurred and will run you right through the fix.
Contacting Apple Support:
Why the Wait:
Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get thorough :)
To clear the space - Manage your iCloud storage - Apple Support.
Yarmirama Said:
"iCloud Storage shows data even though it's empty"
Use a Mac or PC
It may be more user friendly. Log in here - see if you can delete anything: www.cloud.com
Log Out of iCloud
No, I didn’t. Here’s a screenshot of what I see
I’ve tried it. Nothing changed.
Yarmirama Said:
"iCloud Storage shows data even though it's empty"
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Did you just empty it? If so, give it some time to zero out.
It's still the same thing
Thank you so much for your help
You are welcome.
iCloud Storage shows data even though it's empty
