My iTunes on this computer keeps saying:

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Level 1

8 points

My iTunes on this computer keeps saying:

You must authorize this computer from the Account menu before you can download previous purchases. Can someone tell me how to fix this?

iMac 21.5″, macOS 10.13

Posted on Jul 14, 2020 4:02 PM

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Answer 1

Top-ranking reply

chris_g1

Community Specialist

Jul 18, 2020 7:51 AM in response to tksnanny

Hello and welcome to Apple Support Communities tksnanny,

We see that you're getting a message to authorize your computer. We have some information that can help with this message that you're getting.

Take a look at the article below that will walk you through the steps to take to authorize your computer, to help to resolve this issue.

Authorize or deauthorize your computer for iTunes Store purchases

Hope this helps.

Have a great day!

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Answer 2

tksnanny Author

Level 1

8 points

Jul 21, 2020 10:17 AM in response to chris_g1

Now, I have a new problem that I just can't not figure out how to fix it. Could you please tell me why? I have tried everything the forums are saying and it does not work. So, all my "gmail account" emails are going into the trash versus where they should be going. Is there a setting that is set wrong or something? Please, I would really appreciate all your help on this matter.

Blessings,

Donna Spurgeon

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Answer 3

BDAqua

Level 10

250,253 points

Jul 21, 2020 10:44 AM in response to tksnanny

Mail>Preferences>Accounts>gMail>Mailbox Behaviors, what path is Trash Mailbox set to & other boxes?

Are you using any Mail Rules?

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

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My iTunes on this computer keeps saying:

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