Not receiving voicemail on iPhone 3G post OS 4.0 upgrade

I have the same issue: Last Friday, July 16, I updated my iphone 3G to OS 4.0.1 and my visual voice messaging stopped showing me the newer voice messages. Any help out there would be greatly appreciated.

I have an iPhone 4, and as of today, my visual voicemail is not letting me know when I have new messages. If I get a missed call I have to call my voicemail. I turned my phone off and on again, but that didn't do anything. I think I heard to try resetting network settings. I'm going to try that and see if it works.

Ok, so resetting the network did not work. I called apple care. After the rep spoke to a "senior advisor" this is what they had to say. The upgrade to 4.0 caused some things not to setup properly if you had the previous iOS, or if you had an iPhone 3g(s) then went to an iPhone 4. Parts of the previous operating system are in conflict with iOS 4.

What you have to do to fix this is connect your iPhone to iTunes and do a restore. Make sure you back up your phone first. After the restore is complete, it will ask you if you want to use information from your backed up iPhone or setup your phone as a new device. Make sure you select to set it up as a new device, or else the problem will come back. It will still transfer your apps to your phone, but the only down side is that your apps do not keep the information such as scores/ranks in games.

I did this and my visual voicemail is working again. I hope this helps everyone else out having the same problem. Oh and I also noticed that my proximity sensor seems to be working more accurately now. Not sure if that will be the case for everyone though.

I also reset my network setting and that didn't work either. Now, if I use iTunes to restore my iphone 3G as a new device, what wil happen to my apps, contacts, music & notes?

The good news is your apps will all reinstall on your phone(mine did). My contacts also transferred to my phone which was the most important part for me.

The bad news is your phone will think it is brand new, and all your apps will start off as if you have never used them. My phone lost the voice recordings I had, but that was no big deal to me. I have not used the notes feature, so I don't know what will happen. Based on everything else that happened with my phone, I would say notes will reset also. All music and video was also gone, but I had all of it on iTunes so I just put it back.

I don't know if this makes a difference or not, but I use a macbook not a PC for iTunes. I'm not sure if it will affect it differently on PC. Now that I think about it, the apple care rep did ask what type of computer I use to sync my phone. If you use a PC, I would call apple before doing this.

I hope this helps.

I tried the restore option on my iPhone4 as suggested in this thread for those of us on 4.0.1.

I still do not get any indication that I have received voicemail messages. Any other advice?

Add me to this list. Restarting doesn't help, resetting network settings doesn't work. I can see who called but the voicemail never shows up. I have to hit 1 on the phone keypad to manually prompt voicemail. Just discovered 10 unheard messages on my phone today. I am running 4.01 on a 32GB iPhone 3GS.

Others will be posting as more and more will realize it's happening...

McTim - besides me, three of my friends that have upgraded to 4.0.1 all have the same problem too. We all have to hold down 1 to find missing voicemails since it's not visually showing that voicemails were received. Doesn't Apple or AT&T see this as a problem if so many are now starting to discover this problem?

called att rep and they finally got it fixed. seemed crux of fix was to "reset all settings" (as opposed to "reset network settings" which i had tried first but did not work) you lose wallpaper, password, network settings, but all the important stuff is still there. hope that helps !

Well Jay, you must have spoken with the only ATT rep who had a brain! I had the same issue and went through the entire restore process in iTunes, spent over an hour on the phone with Apple support and ATT support and NOTHING worked. I tried your "fix" this morning and "VOILA"!! Thanks for the post!!!

Jay is right. This can be done if you specify "new" device. But that means you'll loose much of your settings already. Even if you backup, the restore new device will get your apps, but your contacts/calendar need to be in some tool that you sync like Outlook so you can update those again. Here's what I found, so beware:

• Your email accounts are lost and have to be reset
• Your network/VPN connections are lost and have to be reset
• Your photos in Camera Roll are lost, so make sure you have them backed up somewhere
• Any foldering of Apps are lost
• You’ll get your contacts and calendars back if you use Outlook or have something to restore them

I've just spent 45 minutes on the phone with AT&T only to learn that there's a "known issue" regarding visual voice mail failing to update and notifications failing to push to iPhones... since July 20th.

With no estimated time of resolution.

I only found there was a problem when I got an email mentioning that the sender had left me a voice mail and I had no notification on my phone. Leading me to look at my voice mail box. Wherein I noticed that the most recent voice mail I had was from 7/22. (And the box was jammed with messages going back as far as 6/28 that I had previously deleted.)

Oh, did I ever read AT&T the riot act. Especially when they tried to give me a 10-day service credit on my $15 per month data plan rather than on my $40 per month phone service, because "voice mail is offered free with the phone service, and on the iPhone it runs through the Internet."

I am currently unemployed and job hunting. If I have missed out on communications about jobs because of this....

I did not get any information about doing any kind of reset, just was told to access VM by holding down "1" on the phone.

I have the iphone 3G running the 4.0.1 OS. I tried the "Reset All Settings". And it DIDN'T WORK: I still get NO VISUAL email. The only way I see/hear my e-mail is through pressing the #1 key.

I tried "Reset all settings" and it worked. I was able to see my voice messages again!

I did "reset all settings" and now when I tap the "voicemail" icon, it dials my voice mail rather than taking me to visual voice mail. So I can't tell if it fixed the problem, and in fact it created one.

Help?

Another fun consequence is that when I went back through my settings to re-adjust them, and I added the passcode lock back in, the only "frequency" option available is now "immediately," which is auto-checked. I previously had it set to require the passcode after an hour.

One other note - when I was endlessly on the phone with AT&T yesterday, I found for the second time that their reps often have no idea how the iPhone works. The woman I was talking to told me at one point "go to your menus page." "What menus page?" I asked her. "Do you mean the home screen?" "Hit your menu button." "There is no menu button. Do you mean the home button?" "No, the menu button."

At that point I asked her "are you looking at directions for the iPhone?" because I've had a previous service call in which the CSR clearly was not. She replied with a defensive "yes" but continued to tell me to go to the "menus." I finally went to my home screen and asked for further directions. "Now select 'options.'" "There is no 'options' selection. Do you mean the Settings app?"

Finally she admitted she was reading from an instruction set for both Blackberry and iPhone. In other words, an instruction set that was totally useless for iPhone as it clearly was a walkthrough of Blackberry functions.

Later on she got very exasperated with me when I was unaware that pressing "1" and holding it would take me to voice mail. "That's how you access voice mail on all phones," she said with irritation. "Ma'am, I've had three conventional phones during my seven years with T-Mobile, and I have never had to press and hold '1' to access my voice mail," I told her.


In any case, can anyone help me with my newly-created voice mail and passcode problems?