Having the same problem, ever since I updated my apple music application, I have been unable to download music on the app, there are no errors messages and I don't lack space on my device, I'm just unable to download music on the app. Please I need assistance thank you
Windows, Windows 6
Hi erhime,
Thanks for using Apple Support Communities! We see you're having trouble with downloading Apple Music on your Android phone, and we'd like to help.
Have you restarted your phone since noticing this issue? If not, go ahead and do that, as a restart can resolve unexpected issues.
Try to download a song from the Apple Music catalog again.
If you're still not able to download a song, you said that you're not seeing any error messages, but can you describe what happens? What exactly do you see?
Are you able to play the song as streaming without downloading? If not, what happens when you try?
Have you tried using Wi-Fi and cellular data?
Thanks!
Hi erhime,
Thanks for using Apple Support Communities! We see you're having trouble with downloading Apple Music on your Android phone, and we'd like to help.
Have you restarted your phone since noticing this issue? If not, go ahead and do that, as a restart can resolve unexpected issues.
Try to download a song from the Apple Music catalog again.
If you're still not able to download a song, you said that you're not seeing any error messages, but can you describe what happens? What exactly do you see?
Are you able to play the song as streaming without downloading? If not, what happens when you try?
Have you tried using Wi-Fi and cellular data?
Thanks!
Thank you for helping me resolve the issue, all my phone needed was a restart. Thank you
Having problems in downloading my songs, ever since I updated my apple music recently
