My Apple TV remote suddenly stopped working

my Apple remote just stopped working and every time I press a button I see my Apple box light blinks repeatably. I unplugged the box and it still doesn’t work. I even tried to re set it but nothing seems to happen other then the box light in the front just keep blinking

Apple TV (2nd gen)

Posted on Jul 15, 2020 7:30 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 15, 2020 7:44 AM

Welcome to the Apple Community.


If your problem persists get yourself a micro USB cable for the Apple TV 2 and 3 models or a USB-C cable for the Apple TV HD (sold separately), you can restore your Apple TV from iTunes:


  1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source List)
  2. Connect the micro USB (or USB-C) cable to the Apple TV and then to your computer.
  3. Reconnect the power cable (omit this step for Apple TV 2) 
  4. Open iTunes (MacOS 14 and earlier) or the Finder (MacOS 15 and later)
  5. Select your Apple TV in the Devices list, and then click Restore.


(You may already have a micro USB cable if you have a camera or other digital device)


The device list can be found below the volume slider near the top of the iTunes window. (MacOS 14 and earlier)

The device list can be found in the sidebar of the Finder. (MacOS 15 and later). You’ll need to ensure that the option to display iOS devices is enabled in Finder Preferences ➔ Sidebar.


You cannot use this method with the Apple TV 4K and will need to take the unit to Apple if a simple disconnection of all cables for 30 seconds doesn’t address the situation for you.


1 reply
Question marked as Top-ranking reply

Jul 15, 2020 7:44 AM in response to dontrail17

Welcome to the Apple Community.


If your problem persists get yourself a micro USB cable for the Apple TV 2 and 3 models or a USB-C cable for the Apple TV HD (sold separately), you can restore your Apple TV from iTunes:


  1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source List)
  2. Connect the micro USB (or USB-C) cable to the Apple TV and then to your computer.
  3. Reconnect the power cable (omit this step for Apple TV 2) 
  4. Open iTunes (MacOS 14 and earlier) or the Finder (MacOS 15 and later)
  5. Select your Apple TV in the Devices list, and then click Restore.


(You may already have a micro USB cable if you have a camera or other digital device)


The device list can be found below the volume slider near the top of the iTunes window. (MacOS 14 and earlier)

The device list can be found in the sidebar of the Finder. (MacOS 15 and later). You’ll need to ensure that the option to display iOS devices is enabled in Finder Preferences ➔ Sidebar.


You cannot use this method with the Apple TV 4K and will need to take the unit to Apple if a simple disconnection of all cables for 30 seconds doesn’t address the situation for you.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My Apple TV remote suddenly stopped working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.