iPhone 11 Pro - Poor sound quality

O2 have just sent me a new iPhone 11 Pro. However the sound quality sounds very tinny and you have the sound up almost full to hear decently.


never had this issue with any other iPhone - it just doesn’t sound right.


any suggestions?


also when people phone me they don’t get a dialling tone - it it silent for them until I pick up??

iPhone 11 Pro

Posted on Jul 15, 2020 1:10 PM

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Jul 19, 2020 1:36 PM in response to JoJoRef

Hello JoJoRef and welcome to Apple Support Communities.


It appears you are having some difficulty with the sound quality on an new iPhone 11 Pro. Start here:


If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone - Apple Support


As far as callers not hearing a ring tone when they call you, this is a function of the carrier on the caller's side. They will want to take that up with their carrier.


Cheers.

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Aug 6, 2020 12:09 PM in response to JoJoRef

I purchased a brand new iPhone 11 Pro 5 weeks ago since I got it I’ve been having sound issues with I’m making or receiving calls it’s sounds like I’m in a tunnel or volume goes really loud I called apple and was advise to take to apple store to be replaced however that was a waste off time not interested and wanted to send a brand new phone away a matter off weeks old to get fixed I don’t think so any one else having these issues

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iPhone 11 Pro - Poor sound quality

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