Downloading Apps in App Store

See these can't-download related possibilities:

The Apple recommended support link below has not been consistently available recently. It is down now (5:24 am). So if it is not working, then use one on the other links I posted to contact Apple support.

'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.”

Try using the Apple recommended support link above first. But, this site is down very often. Use the support options I give below if necessary.

You can also Get a call from Apple support to help solve your problem https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

And you can use Apple Support Twitter https://twitter.com/AppleSupport There may be an hour or so wait.

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

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If you can’t download or update apps on your iPhone or other Apple device https://support.apple.com/en-us/HT207165

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If you can't connect to the App Store, iTunes Store, or other Apple services https://support.apple.com/en-us/HT201400. There have been quite a few Apple server connection problems lately. Among other things, in the above document, see Check Apple’s System Status page. You can check there to see if the needed server is available when you need to use one.

Also, below are the alert messages given in the document. But, receiving others is a possibility. Use the steps in the above document if you see one of these error messages:

·      "Cannot connect to the iTunes Store. An unknown error has occurred."

·      "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."

·      "Could not connect to the iTunes Store. Make sure your network connection is active and try again."

·      "We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later."

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What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner, but is also applies to cases where a current owner's old Apple ID is the problem.

Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with another Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and repurchase/download it again with the second Apple ID unless you use family sharing (see below).

As an alternative to deletion, you can set up family sharing between the IDs to share purchases made with them. See:

Family Sharing  https://support.apple.com/en-us/HT201060

Set up Family Sharing https://support.apple.com/en-us/HT201088

If it is telling you that you need to contact iTunes Support, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   

iTunes Support – world wide 

Apple Support schedule phone call       

If necessary, try Twitter

https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

Perhaps this may help: https://support.apple.com/en-us/HT208856