Update to iPadOS 13.6 results in emails marked as unread

Question

Level 1

46 points

Update to iPadOS 13.6 results in emails marked as unread

Last night I updated my iPad to OS 13.6. Since then, when I open an email in the Mail app the email remains marked "unread", forcing me to mark the email as "read". I can open an email and just use the "next/previous message" buttons to move back and forth between all emails; regardless, all mail that was marked as unread remain marked as unread even using this method. I have not updated my iPhone or iMac just yet, but I cannot replicate the problem on the iPhone. Suggestions/recommendations? Many thanks!

iPad (6th gen) WiFi

Posted on Jul 16, 2020 10:14 AM

Reply

Answer 1

Top-ranking reply

LotusPilot

Community+ 2024

Level 10

289,550 points

Jul 16, 2020 10:36 AM in response to Joe Cernich

This issue can often be resolved by force-closing Mail - and then force-restarting your iPad.

To force-close Mail, swipe upwards from the bottom of the screen (or double-click the Home button) to expose the Task Switcher. Swipe the Mail App off the top of the screen.

To force-restart your iPad:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

Reply

Update to iPadOS 13.6 results in emails marked as unread

Similar questions