So I gave my old 6Plus to my Mom, who then returned it without signing out everywhere. Now I can't activate the phone as it says it is linked to her ID. She doesn't use apple anymore and can't remember the ID or the password. We attempted a "Forgotten Password" but the ID she used apparently now does not exist on apple. I removed the phone from my account when I gave it to her so I have no "old" backups. What to do?
iPhone 6 Plus
You have encountered Activation Lock which is a theft prevention feature. Without the Apple ID and Password used to set the lock, you will never be able to use the device. Perhaps these links will help...
If you forgot your Apple ID password - Apple Support
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
You have encountered Activation Lock which is a theft prevention feature. Without the Apple ID and Password used to set the lock, you will never be able to use the device. Perhaps these links will help...
If you forgot your Apple ID password - Apple Support
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Old Phone Activation Problem.
