apple tv free 1 year

Do you know when you got the new device? If you bought it online you can view your orders. You might also have received an email from Apple introducing you to your new product,

We are just Users here and can’t look into your account.

You can try to claim the offer. It won’t work if your time expired.

Follow these instructions:

Open the Apple TV app. Make sure your device is running the latest version of iOS, iPadOS, tvOS, or macOS.

The offer should be presented immediately after launching the app. If not, go to the Apple TV+ channel page where you’ll see the offer. Make sure you are signed in with your Apple ID (the same one you used to activate the new device)

Tap Enjoy 1 Year Free.

Apple TV + Offer

https://support.apple.com/en-us/HT210573

Hello krystilljoy, 

Thanks for reaching out to the Apple Support Communities. We see that you have a question about the one year Apple TV+ subscription. 

This site has a link where you can check your eligibility for the one year of Apple TV+ for free, as well as the steps to take to Redeem your free year, the devices you can watch it on, and a great FAQ: Apple TV+ - One Year Offer - Apple.

All the best.

you have 90 days from when you activated the new device

Oh yes that’s why, sorry about that.