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App Store

When I try to download an app it says “your account has been disabled in the iTunes and App Store”

Posted on Jul 16, 2020 3:32 PM

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4 replies

Jul 17, 2020 7:05 AM in response to kailey2004

You can use the alternative links here.


The Apple recommended support link below has not been consistently available recently. It is down now. So if it is not working when you need it, then use one on the other links I posted below to contact Apple support.

 

See If you see a message 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Try using the Apple recommended support link above first. But, this site is down very often. Use the support options I give below if necessary.

 

You can use Apple Support Twitter https://twitter.com/AppleSupport  There may be a wait of an hour or so.

 

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

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