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User profile for user: MelroyFurtado
MelroyFurtado Author
User level: Level 1
8 points

Unable to install any OS on my MacBook Air 2013

I had sudden crashes and shutdowns on my MacBook Air 2013, running Mojave. Now, I am unable to install any OS on this computer. Even after erasing the hard drive.


  • I have tried all recovery modes.
  • Internet recovery does not connect/work, throws up error 2002F
  • I tried installing High Sierra and Catalina using a bootable drive, with both the cases, it throws up this error, [picture below]


I am quite helpless at the moment with the situation around. Requesting help and support from the community to resolve this issue.


Thanks in advance,

Melroy


MacBook Air 11″, macOS 10.14

Posted on Jul 17, 2020 3:39 AM

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User profile for user: K Shaffer
K Shaffer
User level: Level 8
35,302 points

Posted on Jul 17, 2020 5:31 AM

You may have to erase the Mac and then go past the macOS Recovery to access online recovery.

Although your drive may be corrupted and not repairable; hopefully you've backups elsewhere.

The error code you cite indicates issues with accessing online recovery.


• If your Mac doesn't start up all the way - Apple Support

https://support.apple.com/en-us/HT204156


what to do if your Mac can't start up from macOS Recovery.


• How to erase a disk for Mac - Apple Support

https://support.apple.com/en-us/HT208496


And certainly there are other support articles to cover slight degrees difference, over a few macOS.

Good luck & happy trails!🌞🐝

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User profile for user: K Shaffer
K Shaffer
User level: Level 8
35,302 points

Jul 17, 2020 5:31 AM in response to MelroyFurtado

You may have to erase the Mac and then go past the macOS Recovery to access online recovery.

Although your drive may be corrupted and not repairable; hopefully you've backups elsewhere.

The error code you cite indicates issues with accessing online recovery.


• If your Mac doesn't start up all the way - Apple Support

https://support.apple.com/en-us/HT204156


what to do if your Mac can't start up from macOS Recovery.


• How to erase a disk for Mac - Apple Support

https://support.apple.com/en-us/HT208496


And certainly there are other support articles to cover slight degrees difference, over a few macOS.

Good luck & happy trails!🌞🐝

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User profile for user: tblum
tblum
User level: Level 1
4 points

Jul 17, 2020 4:35 AM in response to MelroyFurtado

I know the problem, when you want to install Catalina on an older system. Remember, when you bought your Macbook the OS was not for free and you have to pay for the newer version. I don't know from which OSX it was free. But this causes a problem for the older Macs. You cannot directly instal Catalina on it. You must have a registered legal OSX on your system, like Sierra or High sierra, than you can upgrade to Catalina. Your Macbook air is able to run Catalina. I hope I was able to help.

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Unable to install any OS on my MacBook Air 2013

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