how can i update an ipad that is currently 9.3.5

When you say 'it will not reset', are you getting an error? Or are you not sure how to do a factory reset?

Assuming you know the passcode for the device and your Apple ID is should be relatively straight forward

here is a link that should help

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

I wouldn't even bother doing anything with this nearly 8-year old iPad, any longer.

Here's why.

Tap and read my links below for my additional info about your 8-year old iPad model.

"Sudden App Death” for Completely Res… - Apple Community

If you own OLD 8 and 9 Year Old iPad mo… - Apple Community

This old an iPad will be completely useless to anyone now!

So Sorry & Best of Luck to You!

Expanding upon the summary provided by Demo...

A first generation iPad mini can only be updated to iOS 9.3.5 (WiFi Only models) or iOS 9.3.6 (WiFi & Cellular models).

Apple ended update support for iPad mini in September 2016. Your iPad mini cannot be updated to iOS 10 or later major versions of iOS, as the internal hardware does not meet the minimum technical requirements for new versions of iOS/iPadOS. This limitation cannot be bypassed - in addition to which, iPad mini is a 32-bit architecture device, whilst all recent versions of iOS/iPadOS are designed for 64-bit hardware platforms.

iPad mini2 and mini3 are similarly limited to iOS 12.4.7. For these models of iPad, Apple ended major update support in September 2019. Since then, there have only been a few “point” security updates.

iPad mini4 and the current mini5 both support iPadOS 13.5.1, this being the current release.

You may wish to consider that compatible Apps for oder iPad models are increasingly difficult to find - as third-party developers are increasingly dropping support for older versions of iOS preceding iOS11/12/13. As older versions of Apps are removed from the Apple App Store, you’ll not be able to (re)download or install them - which may severely limit the usefulness and utility of your iPad if you should you need to reset or restore your iPad - as will be the case if your iPad is currently disabled!

As such, if you want or need to access most current Apps, requiring more recent versions of iOS than your iPad can support, you’ll need to consider replacement of your iPad with a newer or current model.

I’m giving my iPad to my sister. I would like to reset it but it will not reset. And it has a lot of personal information in it . I just had a house fire. And do not have a computer any help you can give me would be much appreciated

[Email Edited by Moderator]

That iPad is as updated as it can be at 9.3.5. It is too old to update further. If you want to run the newest iOS, you will need to purchase a new or refurbished device that can run a newer iOS.

It says like 9 wrong entries . Even if it’s actually 27 . It will just not allow me to reset it.