You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have bought an FAMILY TREE BUILDER, its says it´s not compatible whit my Mc Os CATALINA 10.15.5. ¿What should i do in order to use these APP I already paid?

I have bought an FAMILY TREE BUILDER, When I truy to use it for the its says it´s not compatible whit my Mc Os CATALINA 10.15.5. ¿What should I do in order to use these APP I already paid?

Posted on Jul 17, 2020 1:14 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 17, 2020 1:26 PM

The software developer's web site states that it runs on MAC OS up to 10.14. You have 10.15.


https://www.familytreebuilder.com/help-center/en/article/is-family-tree-builder-supported-on-mac


I found this just by doing a quick search on the web. Did you check before purchasing it?


One way to run this software is to obtain Parallels or other brand "virtual operating system software" and install it and then install 10.14 into the virtual machine. Then you can install software that only runs under 10.14 there and run it from there.


This will probably cost you about $100. If you purchase another external drive to put the 10.14 and 10.14 software on, then that might be another $100 or so.

1 reply
Question marked as Top-ranking reply

Jul 17, 2020 1:26 PM in response to Labor-GERENCIA

The software developer's web site states that it runs on MAC OS up to 10.14. You have 10.15.


https://www.familytreebuilder.com/help-center/en/article/is-family-tree-builder-supported-on-mac


I found this just by doing a quick search on the web. Did you check before purchasing it?


One way to run this software is to obtain Parallels or other brand "virtual operating system software" and install it and then install 10.14 into the virtual machine. Then you can install software that only runs under 10.14 there and run it from there.


This will probably cost you about $100. If you purchase another external drive to put the 10.14 and 10.14 software on, then that might be another $100 or so.

I have bought an FAMILY TREE BUILDER, its says it´s not compatible whit my Mc Os CATALINA 10.15.5. ¿What should i do in order to use these APP I already paid?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.