The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My son's iPhone 7 has not been able to use cellular for at least a month. I've updated the system software and installed all new iTunes software. It still says he needs a cellular update, but there is nowhere to do that. Would it be wise to erase and reset everything? We are with Verizon. I'm not sure it that makes a difference. Thank you!
iPhone 7
See this Apple support article—>If you see an Update Failed or Apple Pay Not Available alert after iOS update or restart - Apple Support
If following the steps to update does not resolve the problem, do it again and this time choose Restore rather than Update.
Cellular Error
