Purchased this in April, given as gift to recipient today upon opening the box, no start up. It has the battery symbol with the red line. Does this mean it needs to charge first or is this considered dead. How long should it take for a new Macbook Pro to charge?
Boohead1 wrote:
Thanks for the reply but I will try to get replacement. If I do what you suggested, I am really going to be out of luck then. It is 3 months old, but opened the box yesterday. I am within warranty I believe.
If the battery has gone completely dead, Plug it into the mains —
Try resetting the SMC https://support.apple.com/en-us/HT201295
I would not recommend removing the bottom panel on a brand new machine—it will void your warranty.
If not resolve—
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Unfortunately, because it is now 3 months, I am over the return time allowed. I sent an email to the company to see if an exception can be made. I am asking for an exchange. If they can't help, then I will try Apple online support and see what can be done. Maybe I can get the credit card company involved if the company won't assist. Thanks for the replies.
IF you are getting a battery symbol and it is brand new, I would bet the battery didn’t get plugged in all the way. The way this could be fixed is to pul the panel off the bottom and find the flex cable for the battery. Pry the connection up, then reconnect it. If this doesn’t work, then I would bet the actual flex cable/battery has a defect.
If this is a process you’re comfortable with, remember that any unauthorized repairs or modifications will void the products warranty.
If the product is out of warranty this would be a cheap and relatively easy troubleshoot, though if the product is in the warranty window the easiest thing would be to get it repaired at the Apple store. Most things like this will be free, especially if it’s a “lemon”.
Hope any of these responses/tips helps.
You can reference YouTube for visual aids on any of the topics I mentioned.
thanks!
-Tylor C.
Thanks for the reply but I will try to get replacement. If I do what you suggested, I am really going to be out of luck then. It is 3 months old, but opened the box yesterday. I am within warranty I believe.
Try charging it for two hours and then, while connected to power, turn it ON.
Axel F.
Thank you for the response. New to the touchbar so please, forgive me for asking, I feel like a dummy. The power button is the little square on the top right, correct?
Yes it is and it also doubles as a fingerprint (TOUCH ID) sensor.
To turn your MacBook Pro ON, fully depress the power button and release.
Axel F.
Thank you for your reply and efforts. Unfortunately I have a lemon. It won't work. Keep getting the battery symbol.
I recommend that you NOT struggle with a lemon or waste any more time trying to troubleshoot it. Have it replaced by sending it back to where you bought it from. Good Luck.
Axel F..
You are %100 inside of warranty. AppleCare warranty is 12months.
I also did not recommend to do this either. I clearly stated that it would void his warranty and to only do it if he is comfortable with that.
thanks!
-Tylor C.
New Macbook Pro 16 inch late 2019 not working out of box
