iOS 13.6 brings Facetime to iPhones on UAE but not other devices. Not possible to login with Apple ID.

Question

Level 1

8 points

iOS 13.6 brings Facetime to iPhones on UAE but not other devices. Not possible to login with Apple ID.

With the introduction of iOS 13.6 Facetime is now avaiable in the UAE, however this appears to be only valid for iPhones. It is still not possible to login to Facetime on Mac OS using the Apple ID email addresses. We get the old "This account has no reachable addresses. Please sign in to appleid.apple.com in order to add one." when trying to sign in.

However my account has both my UAE number and Apple ID email as reachable addresses at all times.

Anyone knows if FaceTime will also be available through other devices on UAE soon?

I would like very much to be able to answer my calls on my Mac which can only be done if you're logged in to FaceTime.

Thanks!

MacBook Pro with Touch Bar

Posted on Jul 18, 2020 4:02 AM

Reply

Answer 1

Fibrecell Author

Level 1

8 points

Jul 19, 2020 2:13 PM in response to Ralph-Johns-UK

Hi Ralph. Thanks for your help. Apparently FaceTime service is not yet officially available in the UAE as discussions are still ongoing with the Government. However FaceTime app is now pushed to all iPhones and iPads bought or used in the UAE as a first step in that direction. In theory we will be able to at least use FaceTime on these same devices in other regions which already support it but I personally have not tried this yet.

Reply

Answer 2

Fibrecell Author

Level 1

8 points

Jul 20, 2020 11:37 PM in response to Ralph-Johns-UK

Hi again.

I had a call with Apple Customer Care where all this was explained to me as I couldn’t find any details online.

Hopefully this post will now help people In the UAE understand the situation better.

Cheers.

Reply

Answer 3

Jul 19, 2020 11:42 AM in response to Fibrecell

Hi,

This Document does not seem to be updated.

https://support.apple.com/en-gb/HT204170

I am afraid I don't know of another source.

Ralph

Reply

Answer 4

Jul 20, 2020 12:40 PM in response to Fibrecell

HI,

It seems you have managed to dig around more than I did.

Ralph

Reply

Answer 5

Jul 21, 2020 2:48 AM in response to Fibrecell

HI,

That makes it clearer then.

Thanks for coming back with the info.

Ralph

Reply

Answer 6

Radu.M

Level 1

4 points

Jul 31, 2020 3:07 AM in response to Fibrecell

I have an iPhone X which i bought while i was living in Dubai, model MQAF2AE/A, updated it to 13.6, no facetime app. It is true though that i have a sim inside from my home country in Europe which doesn't ban facetime, but application did not appear.

phone region is my EU country, not UAE, and sim also EU. I am not on roaming as i currently reside in my home country. It might be related that i need the UAE sim and UAE region on phone ?

Reply

Answer 7

Jul 31, 2020 6:49 AM in response to Radu.M

Hi,

As part of the Login checks the iPhone sends some details about itself such that Apple can check where it was issued.

This is the important fact in this.

Ralph

Reply

iOS 13.6 brings Facetime to iPhones on UAE but not other devices. Not possible to login with Apple ID.

Similar questions