account has been disabled in App Store and I tunes

Cary,

If it's really disabled, seek assistance from Customer Service as described in here:

If you see a message that says “Your account has been disabled in the App Store and iTunes” – Apple Support

Chula,

It requires assistance from Customer Service. Follow the link in my post above.

My moms account it’s disabled and she can’t download any Apps can you please help me I will appreciate Thank you