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I have an old iPad that won't turn on. model a1474 please advise.

I have an old iPad that won't turn on. model a1474 please advise.

Posted on Jul 18, 2020 9:44 AM

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Posted on Jul 18, 2020 9:59 AM

The battery may be dead but I have an iPad 3 that was sitting in the box for about six months and I was able to get it up and running after charging it for a while.


Go through these steps first.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

3 replies

Jul 18, 2020 10:03 AM in response to _timber_

You have a 2013, 1st gen iPad Air model.

That iPad is nearly 7-years old, now!

It IS HIGHLY possible that the internal, rechargeable battery in that iPad has failed.


I suggest contacting/reaching out to Apple Product support and services.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.


https://www.apple.com/contact/


OR


https://support.apple.com/en-us/HT201232



Best of Luck to You!

I have an old iPad that won't turn on. model a1474 please advise.

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