I have tried everything to get my ipad to update and I can't. Now its saying to download connect this device to itunes, which i already did. Online it says to update through the computer, which doesn't give an option anywhere.
iPad Pro, iOS 9
Okay. iPad Pro 9.7”. You should be able to update to the current OS version - at time of writing, iPadOS 13.6.
As you iPad is so far behind, the OTA Software Update from your iPad settings will not be successful. You must instead use either a PC (with iTunes installed) or a Mac (with iTune or Finder - as appropriate for the installed version of macOS).
This support page should help:
If you can't update or restore your iPhone, iPad or iPod touch – Apple Support
Okay. iPad Pro 9.7”. You should be able to update to the current OS version - at time of writing, iPadOS 13.6.
As you iPad is so far behind, the OTA Software Update from your iPad settings will not be successful. You must instead use either a PC (with iTunes installed) or a Mac (with iTune or Finder - as appropriate for the installed version of macOS).
This support page should help:
If you can't update or restore your iPhone, iPad or iPod touch – Apple Support
What kind/model iPad do you own?
What is the “A” model number of your iPad?
The “A” model number of your iPad can be found on the lower area of the aluminium back of your iPad in small print letters right underneath the large, bold printed” iPad”.
Some additional details about your iPad would be helpful - specifically, the iPad model and the currently installed version of iOS.
Settings > General > About
The model says MLYT2LL/A
And your iPad model is... what?
I have a version 9.3.2 Trying to install the iOS 13 update. I followed online instructions until it told me to delete and reinstall the update. And now it says to connect the iPad to the iTunes on my computer. I have connected it and it is an HP computer. I’ve also connected it to my Microsoft account which has no option for updating
Do you actually own an iPad Pro model?
Again, I ask,
What is the “A” model number of your iPad?
The “A” model number of your iPad can be found on the lower area of the aluminium back of your iPad in small print letters right underneath the large, bold printed” iPad”.
ipad won't update
