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ipad won't update

I have tried everything to get my ipad to update and I can't. Now its saying to download connect this device to itunes, which i already did. Online it says to update through the computer, which doesn't give an option anywhere.

iPad Pro, iOS 9

Posted on Jul 18, 2020 11:32 AM

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Question marked as Top-ranking reply

Posted on Jul 18, 2020 12:56 PM

Okay. iPad Pro 9.7”. You should be able to update to the current OS version - at time of writing, iPadOS 13.6.


As you iPad is so far behind, the OTA Software Update from your iPad settings will not be successful. You must instead use either a PC (with iTunes installed) or a Mac (with iTune or Finder - as appropriate for the installed version of macOS).


This support page should help:

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

7 replies
Question marked as Top-ranking reply

Jul 18, 2020 12:56 PM in response to sarahchristine12

Okay. iPad Pro 9.7”. You should be able to update to the current OS version - at time of writing, iPadOS 13.6.


As you iPad is so far behind, the OTA Software Update from your iPad settings will not be successful. You must instead use either a PC (with iTunes installed) or a Mac (with iTune or Finder - as appropriate for the installed version of macOS).


This support page should help:

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

Jul 18, 2020 11:40 AM in response to LotusPilot

I have a version 9.3.2 Trying to install the iOS 13 update. I followed online instructions until it told me to delete and reinstall the update. And now it says to connect the iPad to the iTunes on my computer. I have connected it and it is an HP computer. I’ve also connected it to my Microsoft account which has no option for updating

ipad won't update

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