Moved iTunes folder, having to Locate files one at a time

Hello friends. I've recently moved my iTunes library over to an larger external hard drive. Over the years I've uploaded many audio books into my iTunes Music Playlists. This was not a problem until now, where I am finding that after transfer when I try to play some books there are files that won't play. No problem, read about this on the webs. I'm told that the original file could not be found, would I like to locate it? I hit 'Locate', find the file rather easily deep within the Music folder, and it plays - then I'm asked if I want to find missing songs, I say yes, after a few seconds, it tells me it can't find 13,612 files. Then when the very next file comes up, it won't play, I'm prompted, I go locatin', find it, hit 'Open' and it plays. I hit 'find the missing files - now only 13,611 files can't be found. Some of my audio books have over 100+ files within, 30 or so won't play and I have to hunt them down individually.


I've tried opening iTunes files direct from the hard drive, thinking it might focus iTunes to look there. No good - I play the same file while in iTunes, I've got to go Locatin'.


During the transfer process I did everything but 'consolidate' the iTunes library before moving the iTunes file from one external hard drive to the new one - maybe that's an issue? I'm confounded. I can't understand why iTunes is unable to find files within the iTunes music folder. The 'Keep iTunes Media folder organized' and 'Copy files to iTunes Media folder' when adding to library' are checked (when I find the missing file, I can see the tree that leads me there, all originating from the Music folder). Will resetting cache help? Do I need to retransfer the iTunes folder from the old hard drive?


Any help is appreciated.


Shane



iMac 27″, macOS 10.13

Posted on Jul 18, 2020 11:54 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 18, 2020 4:38 PM

The "missing file" issue with exclamation marks happens if the file is no longer where iTunes or Music expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, one of its parent folders, the drive it lives on has had a name change, or you've moved a non-portable library to a different path (see Make a split library portable for details). It is also possible that iTunes or Music have changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place, or that you've been too aggressive when deleting duplicates at some point.


Select a track with an exclamation mark, use Cmd-I to get Song Info, then click No when asked to try to locate the track. Look on the file tab for the location the library thinks the file should be. Now take a look around your hard drives. Hopefully you can locate the track in question. If a section of your library has simply been moved, a folder renamed, or a drive label has changed, it should be possible to reverse the actions. If the difference between the two paths is an additional Music folder in one path then this is a layout issue. I can explain further if that is the case. If everything is where it is supposed to be try Repair security permissions for iTunes for Mac - Apple Community.


In some cases the library may be able to repair itself if you go through the same steps with Get Info, or when playing a track, but this time click Locate and browse to the lost track. It may then offer to attempt to automatically fix other broken links. Although it says something like "use the same location" I think it expects to find the tracks in the same artist & album layout they were in previously, with one systematic change to the path.


If you want me to try to provide specific advice please post back the following details:

  1. The location of the media folder under iTunes|Music > Preferences > Advanced
  2. The location of a sample missing track shown under Song Info > File > Location that begins file://
  3. The true path to the file whose details you gave in 2



See also FixLinks - an AppleScript to repair broken links in Music - Apple Community.



tt2

Similar questions

1 reply
Question marked as Top-ranking reply

Jul 18, 2020 4:38 PM in response to Shane_B

The "missing file" issue with exclamation marks happens if the file is no longer where iTunes or Music expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, one of its parent folders, the drive it lives on has had a name change, or you've moved a non-portable library to a different path (see Make a split library portable for details). It is also possible that iTunes or Music have changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place, or that you've been too aggressive when deleting duplicates at some point.


Select a track with an exclamation mark, use Cmd-I to get Song Info, then click No when asked to try to locate the track. Look on the file tab for the location the library thinks the file should be. Now take a look around your hard drives. Hopefully you can locate the track in question. If a section of your library has simply been moved, a folder renamed, or a drive label has changed, it should be possible to reverse the actions. If the difference between the two paths is an additional Music folder in one path then this is a layout issue. I can explain further if that is the case. If everything is where it is supposed to be try Repair security permissions for iTunes for Mac - Apple Community.


In some cases the library may be able to repair itself if you go through the same steps with Get Info, or when playing a track, but this time click Locate and browse to the lost track. It may then offer to attempt to automatically fix other broken links. Although it says something like "use the same location" I think it expects to find the tracks in the same artist & album layout they were in previously, with one systematic change to the path.


If you want me to try to provide specific advice please post back the following details:

  1. The location of the media folder under iTunes|Music > Preferences > Advanced
  2. The location of a sample missing track shown under Song Info > File > Location that begins file://
  3. The true path to the file whose details you gave in 2



See also FixLinks - an AppleScript to repair broken links in Music - Apple Community.



tt2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Moved iTunes folder, having to Locate files one at a time

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.