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Apple-id locked, can’t reset due to old phone number

Gave away My old phone. Now I can’t open that phone without my old Apple-ID that I

dont use anymore. I have forgotten the password and have locked the Apple-ID.

To unlock it I need to give away a trusted phone number, but I don’t have that phone number since long time ago, so I can’t log in.

How can I solve this? The phone is useless without Fixing the wrong phone number.

I don’t have any security questions options either.

iPhone 6, iOS 10

Posted on Jul 18, 2020 1:26 PM

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Question marked as Top-ranking reply

Posted on Jul 18, 2020 1:35 PM

You will need to use the recovery process. The Recovery Process is an automated process and length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the the time the process takes.


Apple ID - Recover your Apple ID with two-factor authentication account recovery.   

1 reply
Question marked as Top-ranking reply

Jul 18, 2020 1:35 PM in response to Boonsala_2020

You will need to use the recovery process. The Recovery Process is an automated process and length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the the time the process takes.


Apple ID - Recover your Apple ID with two-factor authentication account recovery.   

Apple-id locked, can’t reset due to old phone number

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