You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Someone keeps hacking my Apple id

Someone keeps hacking my Apple ID. And I’ve changed my password so many times and they are still getting into my account.

iPhone XS Max, iOS 13

Posted on Jul 19, 2020 1:45 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 19, 2020 2:15 AM

See these security-related documents, especially the first two for now.

 

If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145. From the link, among other things, Change your Apple ID password and choose a strong password.

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Using app-specific passwords https://support.apple.com/en-us/HT204397

 

Use Two-factor authentication for Apple ID https://support.apple.com/en-us/HT204915

 __________

 

And, if you can, Check your Apple ID device list (https://support.apple.com/en-us/HT205064and remove any device that shouldn't be signed in using the steps in the link.

 

If there are none that shouldn’t be signed in, then you should not have a problem at this point. But, if an unauthorized device is signed in, Change your Apple ID password https://support.apple.com/en-us/HT201355 

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

For Apple Support help with your problem, use:

 

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient. Phone support is not always available 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter  https://twitter.com/AppleSupport There may be an hour or so wait.


Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

__________

2 replies
Question marked as Top-ranking reply

Jul 19, 2020 2:15 AM in response to shania250

See these security-related documents, especially the first two for now.

 

If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145. From the link, among other things, Change your Apple ID password and choose a strong password.

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Using app-specific passwords https://support.apple.com/en-us/HT204397

 

Use Two-factor authentication for Apple ID https://support.apple.com/en-us/HT204915

 __________

 

And, if you can, Check your Apple ID device list (https://support.apple.com/en-us/HT205064and remove any device that shouldn't be signed in using the steps in the link.

 

If there are none that shouldn’t be signed in, then you should not have a problem at this point. But, if an unauthorized device is signed in, Change your Apple ID password https://support.apple.com/en-us/HT201355 

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

For Apple Support help with your problem, use:

 

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient. Phone support is not always available 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter  https://twitter.com/AppleSupport There may be an hour or so wait.


Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

__________

Jul 19, 2020 8:15 AM in response to shania250

You can also add 2 Factor Authentication to your account for more security. If the attempts continue, you might want to consider a name change.


Note the restrictions in the article.


Apple ID Name Change.        


 What to do after you change your Apple ID or password - Apple Support    I suggest doing this before you change your Apple ID or password.


Apple ID -Two-factor authentication          


Two Factor Authentification availability.     


Apple ID - Using app-specific passwords.     


Apple ID - Two Step Verifications FAQ    

Someone keeps hacking my Apple id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.