Iphone 11 Touch Issue

What’s wrong with my iphone 11 ? Because it has “Ghost Touch”.


I can use warranty to repair this problem right?

Posted on Jul 19, 2020 7:16 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2020 2:35 PM

Hi there Tionggal,


Thank you for using the Apple Support Communities! We understand your iPhone 11 display is experiencing some touch screen issues. We'd like to help.


To confirm, are you experiencing unexpected touch or multitouch activity without your physical user input? This could be apps opening on their own, or letters/numbers being typed, etc.? If so, you'll want to follow the guidance within this support article to troubleshoot this issue: If the screen isn’t working on your iPhone or iPad - Apple Support. This includes, restarting your device, cleaning your display, disconnecting accessories, removing screen protector/case, and so on.


If the issue remains after these steps, feel free to reply back. Let us know if there have been any damages to your device at all, and if you only notice this behavior when in certain environmental conditions, such as humidity and static.



Best regards.

4 replies
Question marked as Top-ranking reply

Jul 22, 2020 2:35 PM in response to Tionggal

Hi there Tionggal,


Thank you for using the Apple Support Communities! We understand your iPhone 11 display is experiencing some touch screen issues. We'd like to help.


To confirm, are you experiencing unexpected touch or multitouch activity without your physical user input? This could be apps opening on their own, or letters/numbers being typed, etc.? If so, you'll want to follow the guidance within this support article to troubleshoot this issue: If the screen isn’t working on your iPhone or iPad - Apple Support. This includes, restarting your device, cleaning your display, disconnecting accessories, removing screen protector/case, and so on.


If the issue remains after these steps, feel free to reply back. Let us know if there have been any damages to your device at all, and if you only notice this behavior when in certain environmental conditions, such as humidity and static.



Best regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone 11 Touch Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.