Google Authenticator App

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Level 1

18 points

Google Authenticator App

Hello,

My iPhone XS was recently damaged somehow and gets stuck in a bootloop when I try to turn it on. I bought a new iPhone 11 PRO a few days ago and did a full iCloud restore to the new phone.

Unfortunately, my Google Authenticator App did not transfer to the new phone. Is there a way to access the information/back up codes from my phone stuck in the bootloop? I'm in a position where I can't access certain cryptocurrency accounts due to this and not sure what to do.

Thanks,

Chris

iPhone XS, iOS 13

Posted on Jul 19, 2020 1:47 PM

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Answer 1

Top-ranking reply

Lawrence Finch

Community+ 2026

Level 10

230,552 points

Jul 20, 2020 7:13 AM in response to cmurr777

The google authenticator app is tied to the physical device that it is installed on. If you install it on a different device you must set it up again. See this Google help article—>https://support.google.com/accounts/answer/1066447?co=GENIE.Platform%3DiOS&hl=en

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Answer 2

KiltedTim

Level 10

227,988 points

Jul 19, 2020 1:53 PM in response to cmurr777

Contact Google for support of their products.

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Answer 3

KiltedTim

Level 10

227,988 points

Jul 20, 2020 6:59 AM in response to cmurr777

Sorry. Misread that...

No. You can't access the data on a device that will not boot.

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Answer 4

KiltedTim

Level 10

227,988 points

Jul 20, 2020 5:15 AM in response to cmurr777

You said you did a full restore, now you say it's stuck in a boot loop... which is it?

And the status of the data on a phone stuck in a boot loop has nothing to do with the initial question you asked...

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Answer 5

cmurr777 Author

Level 1

18 points

Jul 20, 2020 6:51 AM in response to KiltedTim

I said no such thing. please reread.

I said my phone was damaged and is now stuck in a boot loop. I bought a new phone and loaded an iCloud restore on the new phone so it contained data that was on my previous phone.

Google Authenticator is an app that does not transmit data off of the device it is on - hence the reason the keys contained on the app did not transfer to the new phone with the restore. The information is still on the damaged phone, but I'm wondering if there is any possibility of extracting the data on that phone?

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Answer 6

cmurr777 Author

Level 1

18 points

Jul 19, 2020 2:02 PM in response to KiltedTim

So there is no way to access the data on the old phone stuck in the bootloop?

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Google Authenticator App

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