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User profile for user: beverlyfromoh
beverlyfromoh Author
User level: Level 1
4 points

I need to remove a scam from my PC - GoToAssist

I've seen some YouTubes on how to start removing an installed app. called GoToAssist from my mac. I stupidly allowed a third party to install it and try to help with malware on one of my e-mails. After they fished around my site, they demanded a year-long contract to continue service.

I haven't seen evidence of their usage since I have two point authentication set up on most of my important sites, but I'm not taking any chances. I saw one site that did a step by step removal prior to using an app called CCleaner. Anyone familiar with it, and moreover, anyone else have this issue with GoToAssit?



Mac mini, macOS 10.15

Posted on Jul 19, 2020 1:55 PM

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User profile for user: MrHoffman
MrHoffman
Community+ 2025
User level: Level 10
132,241 points

Posted on Jul 19, 2020 2:08 PM

Back up. If you have a backup prior to breach, use that.


Wipe the system, change all your passwords and this including your passwords on your main mail accounts, enable two-factor authentication if that’s not already enabled. Migrate your files into the new environment from your current or (preferably pre-breach backup), but not your apps.


Don’t install add-on anti-malware, nor add-on cleaners, nor add-on VPN clients, or related. If those are indtalled, don’t re-install after the wipe.


This isn’t about removing an app or installing some add-on tool, this is about assuming that a catastrophic security breach has occurred, exposing, well, everything.

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User profile for user: MrHoffman
MrHoffman
Community+ 2025
User level: Level 10
132,241 points

Jul 19, 2020 2:08 PM in response to beverlyfromoh

Back up. If you have a backup prior to breach, use that.


Wipe the system, change all your passwords and this including your passwords on your main mail accounts, enable two-factor authentication if that’s not already enabled. Migrate your files into the new environment from your current or (preferably pre-breach backup), but not your apps.


Don’t install add-on anti-malware, nor add-on cleaners, nor add-on VPN clients, or related. If those are indtalled, don’t re-install after the wipe.


This isn’t about removing an app or installing some add-on tool, this is about assuming that a catastrophic security breach has occurred, exposing, well, everything.

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I need to remove a scam from my PC - GoToAssist

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