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iCloud storage plan now says neither family member is using the storage

HI I just recently bought my family the extra iCloud storage plan (200gb) I sent out the invite, they have both accepted the invite, but it now it says neither family member is using the storage. I assume its something easy but I can't figure it out


[Re-Titled by Moderator]

iPhone SE, iOS 13

Posted on Jul 19, 2020 6:18 PM

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Question marked as Top-ranking reply

Posted on Jul 20, 2020 4:01 PM

Are you certain they accepted the invite to the Family Sharing for iCloud storage? The invite will have instructions for them -- Share an iCloud storage plan with your family - Apple Support.

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iCloud storage plan now says neither family member is using the storage

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