can I return engraved AirPods and get AirPods pro?
Can I return engraved AirPods and get AirPods pro?
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User profile for user:
brenden dv
User level:
Community Specialist
Hey there, Beeswax66.
After reviewing your post, it appears that you'd like to return your engraved AirPods and exchange them for a set of AirPods Pro. We're glad to help with this.
Returns & Refunds - Shopping Help -- Review the information under "U.S. Returns & Refunds Policy" and also "Exchange an item".
Your engraved AirPods cannot be exchanged for AirPods Pro, but you can request a refund in order to purchase them. Also, be aware that personalized items and custom-configured Macs may not be eligible for exchange at an Apple Store.
Contacting Apple -- Depending on how they were purchased, you can contact the Apple Online Store, or the Apple Retail store where they were purchased.
Take care.